PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OUR WEBSITE OR PLACING AN ORDER WITH EQUINE EXCHANGE, LLC, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, PLEASE DO NOT USE OUR SITE OR MAKE A PURCHASE.
Introduction
These Terms of Use (“Terms”) govern your access to and use of the websites and online services (collectively, the “Site”) of Equine Exchange LLC (“Equine Exchange,” “we,” “us,” or “our”). Our store is powered by Shopify.
These Terms apply whether you visit us directly through our website, discover our products through a search engine, a social media platform, or through an AI-powered tool or assistant — such as ChatGPT (OpenAI), Microsoft Copilot, Google AI, or any similar service. No matter how or where you find us, all transactions and interactions are subject to these Terms.
By using our Site, you confirm that you are at least 18 years of age, or if you are between 14 and 17 years old, that a parent or legal guardian has agreed to these Terms on your behalf and accepts full responsibility for your use of the Site, including any financial charges or liability. We do not knowingly collect personal information from children under 14 without prior parental consent.
All registration and billing information must be truthful and accurate. Providing false information is a breach of these Terms.
PART ONE: General Use of the Site
This section applies to all visitors and users of our Site, regardless of whether you make a purchase.
1. Use of Site Content
All content on this Site — including images, text, graphics, audio, video, illustrations, and software (collectively, “Content”) — is the property of Equine Exchange or its licensors and is protected by applicable intellectual property laws. You may access and use Content for your own personal, non-commercial purposes only.
You may not copy, reproduce, distribute, modify, create derivative works from, sell, or otherwise exploit any Content without our prior written permission. Software used on this Site remains the property of Equine Exchange or its suppliers and is protected under U.S. law.
2. Third-Party Links and Platforms
Our Site may contain links to third-party websites. These links are provided for your convenience only and do not represent our endorsement of those sites or their content. We are not responsible for the content, accuracy, or practices of any third-party site. If you choose to visit a third-party site, you do so at your own risk.
3. AI-Powered Platforms and Third-Party Channels
Equine Exchange products may appear, be described, or be recommended through AI-powered tools, platforms, and digital assistants — including but not limited to ChatGPT (OpenAI), Microsoft Copilot, Google AI, social media shopping features, and similar current or future services (collectively, “Third-Party Channels”). We welcome customers from all channels, but please be aware of the following:
(a) Product descriptions, pricing, availability, and other information generated or displayed by Third-Party Channels may be inaccurate, incomplete, or out of date. The official and accurate information about our products is always found on our Site.
(b) Equine Exchange does not control, endorse, or assume responsibility for the content, recommendations, or descriptions provided by any Third-Party Channel, including those generated by artificial intelligence.
(c) Your purchase contract is with Equine Exchange LLC regardless of how or where you discovered or initiated your order. All purchases are governed by these Terms.
(d) If information you received from a Third-Party Channel differs from what is stated on our Site or in your order confirmation email, the information on our Site and in your order confirmation controls.
4. Privacy Policy
Our Privacy Policy explains how we collect, use, and protect your personal data when you use our Site. By using our Site, you agree that we may handle your data in accordance with our Privacy Policy.
5. Site Security
Attempting to compromise the security or integrity of our Site is strictly prohibited. This includes, without limitation: accessing data or accounts you are not authorized to access; scanning or testing our systems for vulnerabilities; interfering with Site operations through viruses, flooding, or other means; sending unsolicited commercial email; or using automated tools to scrape or navigate our Site.
Violations may result in civil or criminal liability. We will cooperate with law enforcement in investigating violations.
6. Intellectual Property
All content on this Site — including page headers, images, illustrations, graphics, audio, animations, video, and text — is protected by copyright, trademark, patent, and other intellectual property laws. These materials belong to Equine Exchange or to third parties who have licensed them to us.
Nothing in these Terms grants you any license or right to our intellectual property beyond the limited personal use described in Section 1. Access to our Site does not confer any ownership rights in any Content.
7. User Submissions and Reviews
If you submit reviews, comments, feedback, product ideas, or other content to Equine Exchange — through our Site, by email, or by any other means — you grant us a royalty-free, irrevocable, transferable right to use, reproduce, publish, translate, modify, and create derivative works from that content, for any purpose, without compensation to you.
You agree that your submissions will not:
• Violate any law, regulation, or third-party right (including copyright, trademark, or privacy rights)
• Contain obscene, defamatory, threatening, or otherwise objectionable content
• Include personal impersonation, commercial solicitation, or spam
• Contain software viruses or other harmful code
You are solely responsible for your submissions. We reserve the right to monitor, edit, or remove any content at our discretion, but are not obligated to do so.
8. Indemnification
You agree to indemnify, defend, and hold harmless Equine Exchange and its affiliates, officers, directors, employees, and agents from any claims, damages, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the Site or any breach of these Terms.
9. Disclaimer of Warranties
THIS SITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
EQUINE EXCHANGE DOES NOT WARRANT THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT PRODUCT DESCRIPTIONS, PRICING, OR OTHER CONTENT — INCLUDING INFORMATION PROVIDED BY THIRD-PARTY CHANNELS OR AI-POWERED TOOLS — IS ACCURATE, COMPLETE, RELIABLE, OR CURRENT.
This disclaimer does not apply to product warranties offered by manufacturers.
Customer reviews are provided for informational purposes only and reflect individual experiences. They are not verified or endorsed by Equine Exchange.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EQUINE EXCHANGE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES ARISING FROM:
(e) Your use of, or inability to use, this Site;
(f) Purchases made through our Site or any Third-Party Channel;
(g) Inaccurate product descriptions, pricing, or recommendations provided by any Third-Party Channel or AI-powered tool;
(h) The acts or omissions of any Third-Party Channel through which you discovered or initiated a purchase.
If any portion of this limitation is found unenforceable, Equine Exchange’s aggregate liability shall not exceed $100. Some states do not allow limitations on implied warranties or exclusions of incidental damages, so the above may not apply to you.
11. Termination
We may terminate your access to the Site at any time, without notice, if you fail to comply with these Terms. You may terminate your agreement to these Terms at any time by discontinuing your use of the Site. Sections covering intellectual property, submissions, disclaimers, limitation of liability, indemnification, and dispute resolution survive any termination.
12. Jurisdiction and Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Any disputes arising from your use of this Site or these Terms must be brought in the state or federal courts located in Pennsylvania, and you consent to the personal jurisdiction of those courts.
13. Changes to These Terms
We may update these Terms at any time without prior notice. Continued use of our Site after any change constitutes your acceptance of the revised Terms. We encourage you to review this page periodically so you are always aware of the current Terms.
14. Entire Agreement and Enforceability
These Terms, together with our Privacy Policy and our separate Return & Refund Policy, constitute the entire agreement between you and Equine Exchange and supersede all prior agreements and representations. If any provision of these Terms is found unenforceable, it will be modified only to the extent necessary to make it enforceable, and all remaining provisions will continue in full force and effect. Our failure to enforce any provision of these Terms does not constitute a waiver of our rights.