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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is defective. Note: defective products must be returned within 45 days.

To be eligible for a return, your item must be unused and in the same condition that you received it, including tags and in the original packaging. Please note: no refunds will be issued for products that have horse hair, dirt, sweat etc. on them. We politely request that if you have tried the item on your horse, you please wipe down the item prior to returning it.

To complete your return, we require a receipt or proof of purchase.

You MUST contact us via EQEXShipping@gmail.com to request a return authorization code prior to returning any item.

HELMETS, bits and custom ordered items (including custom size bridles) are FINAL SALE and are not eligible for return.

Refunds (if applicable)

Once your return is received and inspected, if you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note: the cost of shipping the goods to you ($9.99) will be deducted from the cost of your refund. You are responsible for the shipping cost of returning the goods to Equine Exchange, LLC. The only exception being if the product is defective in which case Equine Exchange, LLC will cover the outbound and inbound cost of shipping.

Returns that are dirty or not in full resellable condition will be charged a 15% restocking fee, or may not be accepted for return.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then please contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us via our contact form.

Sale items (if applicable)

Only regular priced items may be returned, unfortunately sale items cannot be refunded and are final sale.

Exchanges (if applicable)

We will replace items if they are the wrong size, defective or damaged. If you need to exchange an item, send us an email via our contact form and send your item to:

Equine Exchange, LLC

1251 Ridge Rd (Rt 23)

Pottstown, Pennsylvania 19465

Please note: the returned items must be in their original condition and in original packaging, in order to be eligible for an exchange.


To return your product, you should mail your product to:

Equine Exchange, LLC

1251 Ridge Rd (Rt 23)

Pottstown, Pennsylvania 19465

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.