Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is defective. Note: defective products must be returned within 45 days.
To be eligible for a return, your item must be unused and in the same condition that you received it, including tags and in the original packaging. Please note: no refunds will be issued for products that have horse hair, dirt, sweat etc. on them. We politely request that if you have tried the item on your horse, you please wipe down the item prior to returning it.
To complete your return,
You MUST contact us via Orders@equineexchangestore.com to request a return authorization code prior to returning any item.
HELMETS, bits and custom ordered items (including custom size bridles) are FINAL SALE and are not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, if approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please note: the cost of shipping the goods to you will be deducted from the total of your refund. You are responsible for the shipping cost of returning the goods to Equine Exchange, LLC. The exception being if the product is defective in which case Equine Exchange, LLC will cover the cost of shipping.
Only regular priced items may be returned. Unfortunately, sale items cannot be refunded and are final sale.
Returns that are dirty or not in full resalable condition will be charged a 20% restocking fee, or may not be accepted for return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please email firstname.lastname@example.org
Exchanges (if applicable)
We will gladly replace items if they were shipped in the wrong size or color, or are defective or damaged. If you need to exchange an item, send us an email via email@example.com or call 610-469-0111. Once your receive your RA# please send your item to:
Equine Exchange, LLC
1251 Ridge Rd
Pottstown, Pennsylvania 19465
Please note: the returned items must be in their original condition and in original packaging, in order to be eligible for an exchange.
You are responsible for paying shipping costs for exchange or return item(s). Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.